RESTURENT SOP
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Restaurant SOP (Standard Operating Procedures)
यह SOP किसी भी छोटे या मिड-साइज़ रेस्टोरेंट के daily operations को smooth, hygienic और profitable बनाने के लिए है।
1. Opening SOP (रेस्टोरेंट खोलने की प्रक्रिया)
Time: Opening से 60 मिनट पहले
Manager/Shift Incharge समय पर पहुंचे
Main gate, kitchen, store room unlock करें
Lights, gas, exhaust, AC/fans check करें
Cash counter खोलें और opening cash verify करें
Staff attendance register में entry
Kitchen hygiene check (clean floor, slab, dustbin)
Raw material availability check (vegetables, spices, dairy)
Water supply और RO check
Music & ambience set करें
2. Staff Grooming & Hygiene SOP
Clean uniform mandatory
Hair cap & apron compulsory (kitchen staff)
Nails trimmed, no jewellery
Hand wash every 30 minutes
No smoking / chewing tobacco during duty
Sick staff not allowed to work
3. Kitchen SOP
Food Preparation
Standard recipe card follow करें
FIFO method (First In First Out)
Expiry date check daily
Fresh oil usage policy
Hygiene
Veg & Non-veg separate area
Separate cutting boards & knives
Daily deep cleaning after closing
Dustbin covered और regularly emptied
4. Service SOP (Customer Handling)
Customer को 10 seconds में greet करें
Menu politely explain करें
Order repeat करके confirm करें
Order delivery time inform करें
Table check every 10–15 minutes
Complaint immediately manager को inform करें
5. Billing & Cash Counter SOP
Correct billing only (no manual price change)
Digital & cash payment properly record करें
No pending bills without manager approval
Daily sales report generate करें
6. Inventory & Store SOP
Daily stock register update
Weekly physical stock check
Wastage report maintain करें
Minimum stock level defined हो
7. Food Safety & Quality SOP
No stale food serving
Food temperature control
Drinking water quality check
FSSAI guidelines follow करें
8. Customer Feedback SOP
Feedback verbally या form से लें
Negative feedback same day resolve करें
Regular customers data maintain करें
9. Closing SOP (रेस्टोरेंट बंद करने की प्रक्रिया)
Remaining food disposal
Gas off & electric equipment switch off
Cash counter closing & report
Kitchen & dining deep cleaning
Next day prep list ready
Main gate lock & security check
10. Emergency SOP
Fire extinguisher location known हो
Gas leakage – immediate gas off
First aid box available
Emergency contact numbers displayed
Note:
यह SOP print करके kitchen, cash counter और manager cabin में display करना recommended है।
अगर आप चाहें तो मैं इसे PDF, Hindi-only, English-only, या Hotel/Cloud Kitchen specific SOP में भी बना सकता हूँ।
मैंने आपके लिए Restaurant SOP (Standard Operating Procedures) का पूरा, ready-to-use डॉक्यूमेंट बना दिया है और उसे canvas में डाल दिया है ✅
इसमें ये सब शामिल है:
Opening & Closing SOP
Staff Grooming & Hygiene
Kitchen & Food Safety SOP
Service & Customer Handling
Billing, Inventory & Emergency SOP
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